Privacy Policy
Mediation Voucher Scheme Privacy Notice (please see below for the FMC’s general Privacy Notice, which includes information about Cookies)
This Privacy Notice contains important information on the personal information we collect about participants in the Mediation Voucher Scheme, what we do with that information, and who the information might be shared with.
We won’t disclose your information to anyone, other than as set out in this Privacy Notice and any applicable terms and conditions.
Mediation Voucher Recipients’ Information
If a mediator makes an application for you to receive a mediation voucher (i.e., a contribution towards your mediation costs as part of the Mediation Voucher Scheme) the FMC will collect information about you, in order to administer the voucher scheme.
This information will include your name, and may include contact details if your consent to participating in the scheme is provided via e-mail. If you receive a voucher, the FMC will also hold data about the mediation via your mediator.
If you choose to complete the client questionnaire, the FMC will also hold sensitive personal data about you. You may withdraw your consent to the FMC holding the information provided in the client questionnaire at any time, by e-mailing info@familymediationcouncil.org.uk
Holding and sharing information
We will use your name to ensure you are eligible for a voucher and to identify your case when corresponding with your mediation provider in order to allocate and pay the voucher funds.
We will anonymise case data and sensitive personal data before using it for research purposes. As the FMC is operating the scheme on behalf of the Ministry of Justice (MoJ) the case data and sensitive personal data will be passed to the MoJ, along with billing information about your case. If you have provided a court reference number to your mediator, the data passed to the MoJ will not be anonymous.
We may transfer and disclose your data to persons acting on our behalf, including contractors who deliver or enable us to carry out the above tasks who will hold, process, transfer and use it on our behalf. These recipients may also process, transfer and disclose to third parties information for the purposes set out above. A list of those who hold your data and act on our behalf can be provided on request. Please e-mail info@familymediationcouncil.org.uk to make such a request.
We will transfer your data to others if obliged to by law.
When we use information for the purposes set out above, we or others acting on our behalf may store the information held electronically in accordance with their privacy notices.
When we share personal data with service providers pursuant to our contractual arrangements with them, we will include appropriate safeguards to protect any personal data that we share with them. The data recipients include, for example, IT service providers and communications providers.
How long we keep information
We keep all information for up to 6 years and 6 months.
Accessing and correcting your information
You can make a written request for a copy of certain personal records we hold about you. In most cases we will not charge a fee; where we do charge a fee, this will be in line with the guidance set out by the Information Commissioner’s Office (ICO) and based on the administrative costs incurred in dealing with the request. We will comply with such a request within a calendar month (with limited exceptions as per the ICO’s guidance), and when provided, the data will be in an open, common format.
If the data we hold is incorrect or incomplete, you can ask for this to be rectified at any time.
Registration with the ICO
The Family Mediation Council is a registered data controller. Its ICO registration number is ZA158086.
In the case of a breach
If a personal data breach occurs, we will record this and consider the likelihood and severity of the resulting risk to your rights and freedoms. If it’s likely that there will be a risk, we will tell you and the ICO within 72 hours:
- the nature of the data concerned, approximately how many people are affected and the consequence of the breach for them; and
- what measures we have taken or plan to take in response.
Contact us
All enquiries about this policy and the information we hold about you, and requests to change marketing preferences, can be made by e-mail to info@familymediationcouncil.org.uk.
Changes to the FMC’s Mediation Voucher Scheme Privacy Notice
The FMC may change this Privacy Notice from time to time. Updated Privacy Notices will be published on the FMC’s website.
26th March 2021
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FMC General Privacy Notice
This Privacy Notice contains important information on the personal information we collect about you, what we do with your information, and who your information might be shared with.
We won’t disclose your information to anyone, other than as set out in this Privacy Notice and any applicable terms and conditions.
Mediators’ information
If you are a mediator, the FMC may collect, use and share information about you, your professional status, and your interaction with the FMC.
Mediator information may be requested by the FMC or by contractors on their behalf. This may be collected from you directly, from someone acting on your behalf or from anywhere else (e.g. members of the public).
We’ll process data information about mediators to:
- provide services, deal with any of your transactions, maintain our own accounts and records meet compliance obligations, collect any money you owe us;
- manage our relationship with you including any marketing you agree to;
- provide information about mediators’ professional status and qualifications and how to contact mediators to the public.
Information about members of the public
From time to time, members of the public send information to us about their personal circumstances, including through the contact form on our website. Sometimes this is personal data or sensitive personal data.
The FMC will process information about members of the public:
- to enable it to act as a regulator, for example to consider complaints about mediators
- to manage our relationship with the person who has contacted us
Information about staff, volunteers and other professionals
The FMC will hold information about staff, volunteers and other professionals. The FMC will process, information about staff, volunteers and other professionals in a way that is necessary to manage the FMC’s agreed relationship with that individual.
Holding and sharing information
When we use information for the purposes set out above, we may transfer and disclose it to:
- persons acting on our behalf, including contractors who deliver or enable us to carry out the above tasks who will hold, process, transfer and use it on our behalf. These recipients may also process, transfer and disclose to third parties information for the purposes set out above. A list of those who hold your data and act on our behalf can be provided on request. Please e-mail executive@familymediationcouncil.org.uk to make such a request;
- the public, in the case of information about mediators’ professional status and qualifications and mediators’ public contact information;
- others if obliged to by law.
When we use information for the purposes set out above, we or others acting on our behalf may store the information held electronically in accordance with their privacy notices.
When we share personal data with service providers pursuant to our contractual arrangements with them, we will include appropriate safeguards to protect any personal data that we share with them. The data recipients include, for example, IT service providers and communications providers.
We may transfer personal data to third countries outside the UK and EU using standard contractual clauses.
How long we keep information for
We keep all information for up to 6 years after the relationship with the person who is the subject of the data has ceased except:
- we keep information relating to mediators’ professional status for ten years after they have been removed from the FMC register.
- we keep information relating to complaints or disciplinary matters including sanctions for as long as is relevant.
Accessing and correcting your information
You can make a written request for a copy of certain personal records we hold about you. In most cases we will not charge a fee; where we do charge a fee, this will be in line with the guidance set out by the Information Commissioner’s Office (ICO) and based on the administrative costs incurred in dealing with the request. We will comply with such a request within a calendar month (with limited exceptions as per the ICO’s guidance), and when provided, the data will be in an open, common format.
If the data we hold is incorrect or incomplete, you can ask for this to be rectified at any time.
Asking us to change your preferences and delete data
You should tell us if you change your mind about receiving marketing information.
We have a legitimate interest in holding information about mediators. Requests to be removed from the current FMC register will be respected, but information will be held in an archive in accordance with the FMC’s policies on data retention (see above).
We have a legitimate interest in holding some information about some members of the public. Where a legitimate interest is identified information will be kept for as long as that legitimate interest subsists.
Information we may store on your computer
When you use any device to access the Family Mediation Council website, information may be stored on your device and accessed to improve your experience; improve the functionality, security and performance of those websites; provide you with marketing and/or provide us with information about how those websites are used and how you arrive at them.
Registration with the ICO
The Family Mediation Council is a registered data controller. Its ICO registration number is ZA158086.
In the case of a breach
If a personal data breach occurs, we will record this and consider the likelihood and severity of the resulting risk to your rights and freedoms. If it’s likely that there will be a risk then we will tell you & Information Commissioner’s Office (ICO) within 72 hours:
- the nature of the data concerned, approximately how many people are affected and the consequences of this for them.
- what measures we have taken or plan to take in response.
Contact us
All enquiries about this policy and the information we hold about you, and requests to change marketing preferences can be made by e-mail to executive@familymediationcouncil.org.uk.
Changes to the FMC’s Privacy Notice
The FMC may change its privacy policy and Privacy Notice from time to time. Updated Privacy Notices will be published on the FMC’s website and sent to mediators on the FMC Register.