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Welcome to the Mediation Voucher Scheme website.

This site is for mediators or mediation services to use in order to register to take part in the Mediation Voucher Scheme being operated by the Family Mediation Council on behalf of the Ministry of Justice.

FMC Accredited Mediators, or services acting on their behalf, must create a log in to access the content on this site.

Once logged in, you will be able to:

Please see here for full details of the scheme, including the rules and the data you will be asked to provide.

Log ins will be authorised between 9am – 3pm, Monday – Friday, excluding bank holidays. Please check your junk mail box if you do not receive an e-mail asking you to set a password.

Any questions about this scheme should be sent via e-mail to vouchers@familymediationcouncil.org.uk

Registration

OR

Login

 

If you have any questions about logging in or registering your service, please read the below. If you need further help please e-mail vouchers@familymediationcouncil.org.uk or telephone 07799 117672

 

What happens after I register my Name and Email address?

After registering on the site, you should receive an email from “WORDPRESS” with the subject title {Vouchers} Login Details. The full email address is wordpress@vouchers.familymediationcouncil.org.uk. Please do not reply to this address.

Please check your junk mail box if you do not appear to have received your e-mail.

The email will contain a hyperlink to the FMC voucher website where it will ask you to create an account. Enter your email address and set a password.

When the email address and password created is accepted, you will see an on-screen confirmation message. You will not receive e-mail confirmation that you have created a log in.

Next, you should next log into the system and complete the Service Registration form.

 

I received the WORDPRESS email, set up my log in details and password but did not receive an email confirmation stating that I was registered.

You will receive an on-screen confirmation when you have successfully created a log in, and will not receive an e-mail confirmation. As soon as you have set your password, you can log in to the system and register your service to take part in the scheme.

 

What do I do next after setting up my Login Details?

You need to register yourself or your service as participating in the scheme before you submit a request for voucher allocation. You can do this by completing the ‘The Voucher Scheme Registration Form for Mediators or Mediation Services’ which is accessed on this page: https://vouchers.familymediationcouncil.org.uk/mediators/mediator-details/

You need to be logged in to view this page.

 

What happens after I complete the Voucher Scheme Registration Form for Mediators or Mediation Services? Why haven’t I received an email confirmation that my form has been submitted?

You will receive an on-screen message to tell you that the form has been submitted. You will not receive an e-mail to confirm this form was submitted. The FMC will telephone mediators/services to verify information as necessary. You do not have to wait until you have received this phone call before you can submit a request for a voucher to be allocated.

 

I have made an error on the form or mistakenly omitted to list a mediator. How do I make a correction?

Please email the corrections to vouchers@familymediationcouncil.org.uk  and provide a telephone number in case we need to discuss the changes. An administrator will make the corrections into the system and email a confirmation that the changes were completed.